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Internal business process measures of performance relate to customer attraction, satisfaction, and retention.

A) True
B) False

Correct Answer

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Customer measures of performance are commonly articulated and emphasized within an organization's annual report to shareholders.

A) True
B) False

Correct Answer

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An automobile manufacturing company wants to be the first company in the world to launch a car that would require no human intervention to run on the road.It wants to do so by year 2020.The fact that the company has a set target date to complete the task reflects the _____ dimension of a goal.


A) realistic
B) aggressive
C) measurable
D) time-bound
E) specific

F) A) and E)
G) D) and E)

Correct Answer

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Entrepreneurial thinking and doing is limited to those who begin in their garage with a new idea, financed by family members or personal savings.

A) True
B) False

Correct Answer

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Organizations need support from their key stakeholders, such as employees, owners, suppliers, and customers, in order to prosper.

A) True
B) False

Correct Answer

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Innovations always require brand new skills thus making existing skills obsolete.

A) True
B) False

Correct Answer

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Which of the following statements describes the "aggressive" aspect of a goal?


A) The goal that is achieved is quantifiable.
B) The achievement of the goal is feasible.
C) The goal is achieved through the creation of deadlines.
D) The goal is explicit rather than vague.
E) The goal presents a significant challenge to the organization.

F) D) and E)
G) A) and D)

Correct Answer

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The triple bottom line framework highlights areas such as social responsibility.

A) True
B) False

Correct Answer

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_____ refers to an approach to assessing performance that targets managers' attention on four areas: financial, customer, internal business process, and learning and growth.


A) SWOT analysis
B) PESTLE analysis
C) The balanced scorecard
D) The triple bottom line
E) EFQM Model

F) A) and E)
G) A) and D)

Correct Answer

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Which of the following statements describes learning and growth measures as a part of the balanced scorecard?


A) They relate to client attraction, satisfaction, and retention.
B) They focus on innovation and proceeds with an understanding that strategies change over time.
C) They relate to organizational efficiency.
D) They focus on corporate social responsibility.
E) They relate to organizational effectiveness and profits.

F) B) and C)
G) B) and E)

Correct Answer

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Entrepreneurial _____ is a term that refers to the processes, practices, and decision-making styles of organizations that act entrepreneurially.


A) orientation
B) measure
C) analysis
D) culture
E) referent

F) B) and C)
G) A) and B)

Correct Answer

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A performance _____ is a benchmark used to make sense of an organization's standing along a performance measure.


A) count
B) referent
C) line
D) measure
E) mark

F) A) and B)
G) A) and C)

Correct Answer

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Thinking and behaving entrepreneurially can help a person's career.

A) True
B) False

Correct Answer

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Which of the following statements describes internal business process measures as a part of the balanced scorecard?


A) They relate to client attraction, satisfaction, and retention.
B) They focus on innovation and proceeds with an understanding that strategies change over time.
C) They relate to organizational efficiency.
D) They focus on corporate social responsibility.
E) They relate to organizational effectiveness and profits.

F) A) and D)
G) B) and D)

Correct Answer

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The triple bottom line framework ignores traditional organization profits as a measure of organizational performance.

A) True
B) False

Correct Answer

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Skyway manufactures fighter jets.It aims to be the top aircraft manufacturing company in the world.This is an example of the _____ of the company.


A) vision
B) mission
C) dimension
D) scope
E) goal

F) A) and E)
G) A) and C)

Correct Answer

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The management of a football club regularly encourages and funds its coaches and trainers to take courses on sports' science.They believes that the application of scientific principles and techniques helps its players to improve their performance on the field.This is an example of a(n) _____ measure used to assess organizational performance.


A) internal business process
B) public responsibility
C) financial
D) customer
E) learning and growth

F) A) and E)
G) B) and C)

Correct Answer

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Which of the following statements describes the term "proactiveness" as a dimension of entrepreneurial orientation?


A) It refers to the tendency to anticipate and act on future needs.
B) It refers to the tendency to pursue creativity and experimentation.
C) It tells whether an individual or team of individuals within an organization has the freedom to develop an entrepreneurial idea and then see it through to completion.
D) It refers to the tendency to intensely and directly challenge competitors.
E) It refers to the tendency to engage in bold rather than cautious actions.

F) B) and E)
G) A) and B)

Correct Answer

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Which of the following statements describes financial measures as a part of the balanced scorecard?


A) They relates to client attraction, satisfaction, and retention.
B) They focus on innovation and proceeds with an understanding that strategies change over time.
C) They relate to organizational efficiency.
D) They focus on corporate social responsibility.
E) They relate to organizational effectiveness and profits.

F) C) and D)
G) B) and E)

Correct Answer

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A mission ignores the key elements of the organization's past and present and looks mostly towards the future.

A) True
B) False

Correct Answer

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