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Exam 14: Leadership

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Question 51

Multiple Choice

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Nisha is a retail manager at Hexagon Corp. She needs to troubleshoot customer complaints about a product. She has to decide whether to scrap the product or replace it with a different brand. Based on customer complaints about the product and favorable online reviews of alternate brands, she decides to switch to a different brand. According to the normative decision theory, which of the following decision-making styles has Nisha adopted in this scenario?

A) AI
B) AII
C) CI
D) GII

E) C) and D)
F) A) and D)

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Question 52

Multiple Choice

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Seth is a manager at Click Systems. He leads a team of 20 employees, and Amanda is his least preferred coworker because he finds it difficult to cooperate with her. During an employee feedback session, Seth informs his boss that Amanda is unresponsive, insincere, lazy, and unfriendly. In this scenario, Seth has a _____ leadership style.

A) relationship-oriented
B) country club
C) task-oriented
D) team management

E) A) and C)
F) All of the above

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Question 53

Multiple Choice

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Janet, a manager at a gym, finds it difficult to get any job done with Sam, who is her least preferred coworker. However, when her boss asks for a feedback about her employees, she describes Sam as cheerful, supportive, sincere, and friendly. This scenario illustrates that Janet follows a(n) _____ leadership style.

Path-goal theory assumes that leaders can change and adapt their leadership styles.

Kendra is a retail manager at Shonder Corp. She needs to respond to customer complaints regarding a product and fix the problem. To do that, she has to decide on either scrapping the product or replacing it with a different brand. Based on the success and favorable online reviews of an alternate brand, she decides to switch to a different brand. In the context of the normative decision theory, which of the following decision styles has Kendra adopted in this scenario?

Steven is a manager at Kewl Gadgets. Calvin is Steven's least preferred subordinate because he finds it difficult to approach Calvin when it comes to collaborating and getting the work done. When asked by Steven's boss, he states that Calvin is complacent, unresponsive, and hostile. Therefore, Steven does not want to work with Calvin. In this scenario, Steven has a _____ leadership style.

Studies show that transactional leadership is much more effective on average than transformational leadership.

In the context of leadership styles, relationship-oriented leaders with high Least Preferred Coworker (LPC) scores are better leaders:

Colby, the chief executive officer of Max Group Hotels, recently appointed a new manager, Frank. Frank now has control over who is hired and who is asked to leave the company. In addition, he can appreciate the employees' hard work through rewards or reprimand them for poor performance. This scenario illustrates that Colby has a high _____.

Sarah, a manager at Ackles Inc., plays pranks on her subordinates in an attempt to make the workplace livelier. She trusts her subordinates and does not care much about the quality of their work. In the context of the Blake/Mouton leadership grid, which of the following leadership styles is Sarah using in this scenario?

_____ states that leaders can increase subordinate satisfaction and performance by clarifying and clearing the routes to objectives and by increasing the number and kinds of rewards available for the attainment of objectives.

Kyle is a strict boss. He is more concerned about the successful execution of tasks than the wellbeing of his employees. As a result, his employees are highly demotivated and often feel pressurized to complete their work. In the context of the Blake/Mouton leadership grid, which of the following leadership styles is Kyle using in this scenario?

In the context of the kinds of charismatic leaders, ethical charismatics differ from unethical charismatics in that ethical charismatics _____.

Anna is a team leader at Shine Design Inc. Gavin is her least preferred employee because he makes silly mistakes in his reports. However, Anna believes that he is a valuable resource to the company because he is sincere and hardworking. In this scenario, Anna has a(n) _____ leadership style.

In the context of the decision rules that the normative decision theory uses, which of the following is a similarity between autocratic and consultative decision styles?

According to late business professor Warren Bennis, leaders differ from managers in that leaders _____.

John is a manager at First Strike Technologies. He is lethargic and complacent. He cares very little about his job and his team members, usually assigns them less challenging work, and is indifferent to their lack of sincerity. In the context of the Blake/Mouton leadership grid, which of the following leadership styles is John using in this scenario?

Abby's Designer Wear is a large boutique of designer clothes. Over the past year, the business slowed down, and the boutique started losing its popularity. Abigail, the boutique's owner, started an employee discussion board where employees shared their inputs on how the boutique could regain its popularity. After consulting the employees, Abigail launched a whole new collection of vintage wear that proved to be a sales success. Besides this, the employees felt happy that their inputs were taken into consideration. The leadership style that is illustrated in this scenario by Abigail is called _____.

In the context of the Blake/Mouton leadership grid, which of the following is a similarity between leaders using the team management leadership style and leaders using the authority-compliance leadership style?

Unlike directive leadership, supportive leadership is used when _____.