Question 1

The term "________" is derived from The Odyssey by Homer.

Accepted Answer

A)   potential
B)   education
C)   growth
D)   mentor
E)   none of theseF) A) and E)
G) None of the above

Question 2

The Dream Manager shows ________ of leaders can be nudged in the direction of effective leadership and the retention of good people.

Accepted Answer

A)   80 percent
B)   60 percent
C)   40 percent
D)   20 percent
E)   0 percentF) C) and D)
G) B) and C)

Question 3

Many leaders have grown through the example, advice, and encouragement of direct reports.

Accepted Answer

A) True 
 B)False  True

Question 4

Match the items below with their descriptions:
-personal conditions conducive to growth

Accepted Answer

A)  how to learn leadership
B)  rules for succeeding in one's career
C)  how to keep good people
D)  felt need, encouragement, specific actions, self-esteem, internal commitment
E)  most rewarding leadership taskF) B) and D)
G) None of the above

Question 5

Flying planes helped Thomas J. Watson, Jr. develop ________, which helped him become a successful business leader.

Accepted Answer

A)   mental powers
B)   good relations
C)   discipline
D)   self-esteem
E)   none of theseF) A) and B)
G) B) and C)

Question 6

The meaning of "Why Can't Roger Learn?" is that

Accepted Answer

A)   clarity of assignment combined with fear of punishment is a good leadership approach.
B)   slow learners exist everywhere.
C)   if a student doesn't learn, it is the parents' fault.
D)   a leader/teacher's ability to teach is an important determinant of the learner's performance.
E)   a good teacher does not make a good leader.F) B) and D)
G) C) and D)

Question 7

Ralph Waldo Emerson decried "city dolls" who

Accepted Answer

A)   were uneducated and unskilled
B)   were self-oriented and would not work well on a team.
C)   felt entitled and complained when life wasn't easy.
D)   broke established traditions for doing work.E) None of the above
F) A) and B) C

Question 8

In the context of the peak-performance process, exhilaration results from performing at one's full potential in a given endeavor at a certain point in time.

Accepted Answer

A) True 
 B)False

Question 9

Closely related to the Pygmalion effect is the Galatea Effect where low expectation leads to reduced performance.

Accepted Answer

A) True 
 B)False

Question 10

In the context of the five types of leader or coaches who help in developing others, missionaries teach out of personal conviction, believing in certain ideals and seeing it as a duty to pass on these ideals to others.

Accepted Answer

A) True 
 B)False

Question 11

Through research on best practices, the American Society of Training and Development (ASTD) has developed a model of training that supports organizational effectiveness and contributes to individual productivity.

Accepted Answer

A) True 
 B)False

Question 12

Research shows training pays off in terms of higher net sales and gross profitability per employee.

Accepted Answer

A) True 
 B)False

Question 13

It is a proven fact that expectation of failure can help bring about failure. Conversely, expectation of success can help bring about success. This phenomenon is called the:

Accepted Answer

A)   glass-ceiling effect.
B)   Pygmalion effect.
C)   Golem effect.
D)   Zeigarnik effect.E) A) and B)
F) All of the above

Question 14

Which of the following conditions is NOT conducive to the growth of people?

Accepted Answer

A)   When there is a felt need
B)   When their plans move from general goals to specific actions
C)   When they are coerced by an autocratic leader
D)   When they move from external to internal commitmentE) A) and D)
F) B) and D)

Question 15

According to the American Society of Training and Development (ASTD), leadership development, technical procedures, and information technology are the three most cited types of training provided to employees in the United States.

Accepted Answer

A) True 
 B)False

Question 16

An effective way to learn is by ________.

Accepted Answer

A)   reading a book
B)   recitation
C)   passive learning
D)   self-promotion
E)   studying the mastersF) A) and B)
G) B) and C)

Question 17

According to Donald Kirkpatrick's The Four Levels of Approach, which of the following is measured by improvement in bottom-line results such as sales, quality, customer satisfaction, safety, employee morale, turnover, costs, and profits?

Accepted Answer

A)   Application
B)   Learning
C)   Impact
D)   SatisfactionE) C) and D)
F) None of the above

Question 18

In the context of the five types of leaders or coaches who develop others, which of the following is a type of leader or coach who seeks the source of illness and health in a follower's personality?

Accepted Answer

A)   Missionaries
B)   Elected leaders
C)   Mystic healers
D)   PriestsE) All of the above
F) C) and D)

Question 19

In the context of measurement of learning effectiveness, which of the following is defined as a measurable improvement in knowledge, skills, and attitudes?

Accepted Answer

A)   Application
B)   Learning
C)   Impact
D)   SatisfactionE) All of the above
F) A) and B)

Question 20

According to the conscious-competence performance model, which of the following is true of level I of performance effectiveness?

Accepted Answer

A)   One is unconsciously competent.
B)   One is conscious of one's competence.
C)   One is conscious of one's incompetence.
D)   One is unconsciously incompetent.E) A) and D)
F) C) and D) D

Exam 16: The Leader As Coach

The term "________" is derived from The Odyssey by Homer.

Correct AnswerverifiedShow Answer

The Dream Manager shows ________ of leaders can be nudged in the direction of effective leadership and the retention of good people.

Correct AnswerverifiedShow Answer

Many leaders have grown through the example, advice, and encouragement of direct reports.

Correct AnswerverifiedTrue

Match the items below with their descriptions: -personal conditions conducive to growth

Correct AnswerverifiedShow Answer

Flying planes helped Thomas J. Watson, Jr. develop ________, which helped him become a successful business leader.

Correct AnswerverifiedShow Answer

The meaning of "Why Can't Roger Learn?" is that

Correct AnswerverifiedShow Answer

Ralph Waldo Emerson decried "city dolls" who

Correct AnswerverifiedC

In the context of the peak-performance process, exhilaration results from performing at one's full potential in a given endeavor at a certain point in time.

Correct AnswerverifiedShow Answer

Closely related to the Pygmalion effect is the Galatea Effect where low expectation leads to reduced performance.

Correct AnswerverifiedShow Answer

In the context of the five types of leader or coaches who help in developing others, missionaries teach out of personal conviction, believing in certain ideals and seeing it as a duty to pass on these ideals to others.

Correct AnswerverifiedShow Answer

Through research on best practices, the American Society of Training and Development (ASTD) has developed a model of training that supports organizational effectiveness and contributes to individual productivity.

Correct AnswerverifiedShow Answer

Research shows training pays off in terms of higher net sales and gross profitability per employee.

Correct AnswerverifiedShow Answer

It is a proven fact that expectation of failure can help bring about failure. Conversely, expectation of success can help bring about success. This phenomenon is called the:

Correct AnswerverifiedShow Answer

Which of the following conditions is NOT conducive to the growth of people?

Correct AnswerverifiedShow Answer

According to the American Society of Training and Development (ASTD), leadership development, technical procedures, and information technology are the three most cited types of training provided to employees in the United States.

Correct AnswerverifiedShow Answer

An effective way to learn is by ________.

Correct AnswerverifiedShow Answer

According to Donald Kirkpatrick's The Four Levels of Approach, which of the following is measured by improvement in bottom-line results such as sales, quality, customer satisfaction, safety, employee morale, turnover, costs, and profits?

Correct AnswerverifiedShow Answer

In the context of the five types of leaders or coaches who develop others, which of the following is a type of leader or coach who seeks the source of illness and health in a follower's personality?

Correct AnswerverifiedShow Answer

In the context of measurement of learning effectiveness, which of the following is defined as a measurable improvement in knowledge, skills, and attitudes?

Correct AnswerverifiedShow Answer

According to the conscious-competence performance model, which of the following is true of level I of performance effectiveness?

Correct AnswerverifiedD

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True

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C

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D