Question 1

Identify a true statement about downward communication.

Accepted Answer

A)  It helps employees learn about the quality of their job performance.
B)  It flows from the front lines of an organization to management.
C)   It primarily includes feedback to requests and actions of supervisors.
D)   It keeps management informed about the feelings of lower-level employees.E) None of the above
F) C) and D)

Question 2

Which of the following is true of the formal communication network?

Accepted Answer

A)  It cannot be depicted accurately by any graphic means.
B)  It has a reputation for being speedy but inaccurate.
C)   It is dictated by the managerial, technical, cultural, and structural environment of an organization.
D)   It undergoes continual changes and does not parallel the organizational chart of an organization.E) All of the above
F) A) and B)

Question 3

Which of the following statements is true of upward communication?

Accepted Answer

A)  It usually flows from supervisors to employees and from policy makers to operating personnel.
B)  It involves teaching people how to perform their specific tasks.
C)   It involves employees getting frequent feedback from managers.
D)   It frequently involves risk to an employee and is dependent on trust in the supervisor.E) All of the above
F) B) and C)

Question 4

In the context of levels of communication, internal messages:

Accepted Answer

A)  are communicated through media advertisements.
B)  lack a defined purpose or strategy.
C)   are intended for recipients within an organization.
D)   are informal and unstructured.E) B) and C)
F) B) and D)

Question 5

_____ requires that organizations have a defined set of values and principles, and demonstrate behaviors, attitudes, policies, and structures that enable them to work effectively across cultures.

Accepted Answer

A)  Cultural competence
B)  Cultural imperialism
C)   Cultural assimilation
D)   Cultural appropriationE) B) and C)
F) B) and D)

Question 6

_____ refers to the assumption that one's own cultural norms are the right way to do things.

Accepted Answer

A)  Ethnocentrism
B)  Territoriality
C)   Nepotism
D)   Cultural relativismE) None of the above
F) B) and C)

Question 7

The term "diversity skills" refers to:

Accepted Answer

A)  a manager's ability to allot project tasks specific to an individual's personal and professional skills.
B)  a manager's ability to spot talent across various organizational departments to create a cross-functional team.
C)   the ability to communicate effectively with both men and women of all ages, cultures, and minority groups.
D)   the ability to efficiently work on different kinds of tasks in an organization.E) A) and B)
F) All of the above

Question 8

Explain how changing technology influences communication.

Accepted Answer

Answers will vary. Electronic tools crea...

Question 9

_____ refers to the study of how a culture perceives time and its use.

Accepted Answer

A)  Chronemics
B)  Haptics
C)   Proxemics
D)   KinesicsE) B) and D)
F) C) and D)

Question 10

The _____ is a channel typified by the organizational chart, which is created by management to define individual and group relationships and to specify lines of responsibility.

Accepted Answer

A)  decentralized communication network
B)  formal communication network
C)   grapevine communication network
D)   informal communication networkE) A) and C)
F) C) and D)

Question 11

The inaccuracy of the grapevine has more to do with the message output than with the input.

Accepted Answer

A) True 
 B)False

Question 12

Discuss the abilities that successful business communicators and team members need to possess in the contemporary business environment.

Accepted Answer

Answers will vary. Skills for successful...

Question 13

Which of the following statements is true of an asynchronous message?

Accepted Answer

A)  There is no time delay between when an asynchronous message is sent and when it is received.
B)  A live video-conference is an example of an asynchronous message.
C)   An asynchronous message is a message that is not read, heard, or seen at the same time you send the message.
D)   Sending a text message to someone who is monitoring Facebook is an example of an asynchronous message.E) B) and D)
F) None of the above

Question 14

Discuss the five essential elements that contribute to a system's, institution's, or agency's ability to become more culturally competent.

Accepted Answer

Answers will vary. Five essential elemen...

Question 15

Which of the following is true of grapevine communication?

Accepted Answer

A)  It has a reputation for being speedy but inaccurate.
B)  It carries formal as well as informal messages within an organization.
C)   It passes a message through a linear channel.
D)   It has a single, consistent source.E) All of the above
F) A) and D)

Question 16

Explain the four dimensions of analyzing ethical dilemmas.

Accepted Answer

Answers will vary. Determining whether a...

Question 17

Lily and Gracie are coworkers whose desks are placed adjacent to each other in their office. Every morning, Lily starts her day by lighting an incense stick and placing it on her desk. Gracie, however, finds the scent to be too pungent and feels nauseous because of it. Gracie requests Lily to discontinue this practice, but Lily refuses to do so. Lily says that it is a good practice followed in her culture and that lighting incense sticks attracts positive energy to the workplace. She also says that every person should follow this practice if they want to start the day on a good note. In this situation, Lily is exhibiting _____.

Accepted Answer

A)  ethnocentrism
B)  territoriality
C)   nepotism
D)   cultural relativismE) A) and C)
F) B) and D)

Question 18

In an organizational setting, a _____ is a small number of people with complementary skills who work together for a common purpose.

Accepted Answer

A)  faction
B)  clique
C)   band
D)   teamE) B) and C)
F) None of the above

Question 19

In career activities, the only form of communication used is verbal communication.

Accepted Answer

A) True 
 B)False

Question 20

One of the major shortcomings of organizational charts is that they do not recognize the role of _____ when they depict authority relationships by placing one box higher than another and define role functions by placing titles in those boxes.

Accepted Answer

A)  horizontal communication
B)  upward communication
C)   downward communication
D)   external communicationE) A) and B)
F) A) and C)

Exam 1: Establishing a Framework for Business

Identify a true statement about downward communication.

Correct Answer
verified

Explain how changing technology influences communication.

Correct Answer
verified
Answers will vary. Electronic tools crea...
View Answer

Discuss the five essential elements that contribute to a system's, institution's, or agency's ability to become more culturally competent.

Correct Answer
verified
Answers will vary. Five essential elemen...
View Answer

Discuss the abilities that successful business communicators and team members need to possess in the contemporary business environment.

Correct Answer
verified
Answers will vary. Skills for successful...
View Answer

Which of the following is true of the formal communication network?

Correct Answer
verified

_____ refers to the study of how a culture perceives time and its use.

Correct Answer
verified

Which of the following statements is true of an asynchronous message?

Correct Answer
verified

The _____ is a channel typified by the organizational chart, which is created by management to define individual and group relationships and to specify lines of responsibility.

Correct Answer
verified

In an organizational setting, a _____ is a small number of people with complementary skills who work together for a common purpose.

Correct Answer
verified

One of the major shortcomings of organizational charts is that they do not recognize the role of _____ when they depict authority relationships by placing one box higher than another and define role functions by placing titles in those boxes.

Correct Answer
verified

Correct Answer
verified

The inaccuracy of the grapevine has more to do with the message output than with the input.

Correct Answer
verified

_____ requires that organizations have a defined set of values and principles, and demonstrate behaviors, attitudes, policies, and structures that enable them to work effectively across cultures.

Correct Answer
verified

The term "diversity skills" refers to:

Correct Answer
verified

Which of the following statements is true of upward communication?

Correct Answer
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Which of the following is true of grapevine communication?

Correct Answer
verified

In career activities, the only form of communication used is verbal communication.

Correct Answer
verified

_____ refers to the assumption that one's own cultural norms are the right way to do things.

Correct Answer
verified

Explain the four dimensions of analyzing ethical dilemmas.

Correct Answer
verified
Answers will vary. Determining whether a...
View Answer

In the context of levels of communication, internal messages:

Correct Answer
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Exam 1: Establishing a Framework for Business

Identify a true statement about downward communication.

Correct AnswerverifiedShow Answer

Explain how changing technology influences communication.

Correct AnswerverifiedAnswers will vary. Electronic tools crea...View AnswerShow Answer

Discuss the five essential elements that contribute to a system's, institution's, or agency's ability to become more culturally competent.

Correct AnswerverifiedAnswers will vary. Five essential elemen...View AnswerShow Answer

Discuss the abilities that successful business communicators and team members need to possess in the contemporary business environment.

Correct AnswerverifiedAnswers will vary. Skills for successful...View AnswerShow Answer

Which of the following is true of the formal communication network?

Correct AnswerverifiedShow Answer

_____ refers to the study of how a culture perceives time and its use.

Correct AnswerverifiedShow Answer

Which of the following statements is true of an asynchronous message?

Correct AnswerverifiedShow Answer

The _____ is a channel typified by the organizational chart, which is created by management to define individual and group relationships and to specify lines of responsibility.

Correct AnswerverifiedShow Answer

In an organizational setting, a _____ is a small number of people with complementary skills who work together for a common purpose.

Correct AnswerverifiedShow Answer

One of the major shortcomings of organizational charts is that they do not recognize the role of _____ when they depict authority relationships by placing one box higher than another and define role functions by placing titles in those boxes.

Correct AnswerverifiedShow Answer

Correct AnswerverifiedShow Answer

The inaccuracy of the grapevine has more to do with the message output than with the input.

Correct AnswerverifiedShow Answer

_____ requires that organizations have a defined set of values and principles, and demonstrate behaviors, attitudes, policies, and structures that enable them to work effectively across cultures.

Correct AnswerverifiedShow Answer

The term "diversity skills" refers to:

Correct AnswerverifiedShow Answer

Which of the following statements is true of upward communication?

Correct AnswerverifiedShow Answer

Which of the following is true of grapevine communication?

Correct AnswerverifiedShow Answer

In career activities, the only form of communication used is verbal communication.

Correct AnswerverifiedShow Answer

_____ refers to the assumption that one's own cultural norms are the right way to do things.

Correct AnswerverifiedShow Answer

Explain the four dimensions of analyzing ethical dilemmas.

Correct AnswerverifiedAnswers will vary. Determining whether a...View AnswerShow Answer

In the context of levels of communication, internal messages:

Correct AnswerverifiedShow Answer

Correct Answer
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Correct Answer
verified
Answers will vary. Electronic tools crea...
View Answer

Correct Answer
verified
Answers will vary. Five essential elemen...
View Answer

Correct Answer
verified
Answers will vary. Skills for successful...
View Answer

Correct Answer
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Correct Answer
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Correct Answer
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Correct Answer
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Correct Answer
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Correct Answer
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Correct Answer
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Correct Answer
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Correct Answer
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Correct Answer
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Correct Answer
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Correct Answer
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Correct Answer
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Correct Answer
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Correct Answer
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Answers will vary. Determining whether a...
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Correct Answer
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