Question 1

In process-focused facilities,utilization of facilities is low.

Accepted Answer

A) True 
 B)False

Question 2

Intermittent processes are organized around processes.

Accepted Answer

A) True 
 B)False

Question 3

A job shop is an example of a(n) :

Accepted Answer

A)  repetitive process.
B)  continuous process.
C)  line process.
D)  intermittent process.
E)  specialized process.F) A) and C)
G) B) and E)

Question 4

Which of the following provides automatic placement and withdrawal of parts and products into and from designated places in a warehouse?

Accepted Answer

A)  AGV
B)  CAD/CAM
C)  CIM
D)  ASRS
E)  FMSF) A) and B)
G) None of the above

Question 5

A value-stream map includes both (1)inventory quantities,and (2)symbols for customers and suppliers.

Accepted Answer

A) True 
 B)False

Question 6

Optical checkout scanners and ATMs are examples of technology's impact on services.

Accepted Answer

A) True 
 B)False

Question 7

One use of camera-and-computer-based vision systems is to replace humans doing tedious and error-prone visual inspection activities.

Accepted Answer

A) True 
 B)False

Question 8

Which of the following phrases best describes product focus?

Accepted Answer

A)  low volume,high variety
B)  Finished goods are usually made to order.
C)  Processes are designed to perform a wide variety of activities.
D)  high fixed costs,low variable costs
E)  high inventoryF) A) and C)
G) A) and E)

Question 9

Identify the typical elements in a process control system.

Accepted Answer

Sensors collect data,which are read on a...

Question 10

Goods made to order are typical of ________ and ________ approaches while goods made to forecast are typical of ________ and ________ approaches.

Accepted Answer

A)  process,mass customization;repetitive,product
B)  product,mass customization;repetitive,process
C)  product,process;repetitive,mass customization
D)  repetitive,product;mass customization,process
E)  repetitive,process;mass customization,productF) A) and B)
G) A) and C)

Question 11

Kirstin is thinking about opening a Chinese restaurant and needs to buy a rice cooker.Machine A has fixed costs of $100 and variable costs of $1/pound.Machine B has fixed costs of $500 and variable costs of $.1/pound.If Kirstin plans to sell 100 pounds of rice,which machine should she choose? What is the cross-over point?

Accepted Answer

Machine A costs 100 + 1(100)= ...

Question 12

Service blueprinting:

Accepted Answer

A)  provides the basis to negotiate prices with suppliers.
B)  mimics the way people communicate.
C)  determines the best time for each step in the process.
D)  focuses on the provider's interaction with the customer.
E)  uses the schematic of a house to diagram a service process.F) A) and D)
G) A) and C)

Question 13

Advances in technology:

Accepted Answer

A)  have impacted the manufacturing sector only.
B)  have had only a limited impact on services.
C)  have failed to change the level of customer interaction with an organization.
D)  have had a dramatic impact on customer interaction with services and with products.
E)  have dramatically changed health care,but have not changed retailing.F) None of the above
G) C) and D)

Question 14

The crossover point is that production quantity where:

Accepted Answer

A)  variable costs of one process equal the variable costs of another process.
B)  fixed costs of a process are equal to its variable costs.
C)  total costs equal total revenues for a process.
D)  total costs for one process equal total costs for another process.
E)  the process no longer loses money.F) A) and B)
G) A) and C)

Question 15

An example of the postponement strategy for improving service productivity is having the customer wait until you have sufficient time to serve the customer.

Accepted Answer

A) True 
 B)False

Question 16

Arnold Palmer Hospital uses which focus?

Accepted Answer

A)  process
B)  repetitive
C)  product
D)  mass customization
E)  A and DF) A) and E)
G) A) and D)

Question 17

In mass service and professional service,the operations manager should focus extensively on:

Accepted Answer

A)  automation.
B)  equipment maintenance.
C)  sophisticated scheduling.
D)  human resources.
E)  cost-cutting initiatives.F) A) and E)
G) A) and B)

Question 18

Big John's Manufacturing currently produces its lead product on a machine that has a variable cost of $0.32 per unit,and fixed costs of $75,000.Big John is considering purchasing a new machine that would drop the variable cost to $.28 per unit,but has fixed costs of $150,000.What is the cross-over point between the two machines?

Accepted Answer

The answer of Big John's Manufacturing currently produces its lead...

Question 19

Which of the following technologies could enable a cashier to scan the entire contents of a shopping cart in seconds?

Accepted Answer

A)  ASRS
B)  AGV
C)  CAD/CAM
D)  RFID
E)  FMSF) All of the above
G) A) and B)

Question 20

Service blueprinting is a process analysis technique that focuses on the customer and the provider's interaction with the customer.

Accepted Answer

A) True 
 B)False

Exam 7: Process Strategy

One use of camera-and-computer-based vision systems is to replace humans doing tedious and error-prone visual inspection activities.

Correct Answer
verified

In mass service and professional service,the operations manager should focus extensively on:

Correct Answer
verified

Goods made to order are typical of and approaches while goods made to forecast are typical of and approaches.

Correct Answer
verified

Correct Answer
verified
Machine A costs 100 + 1(100)= ...
View Answer

Service blueprinting:

Correct Answer
verified

Which of the following technologies could enable a cashier to scan the entire contents of a shopping cart in seconds?

Correct Answer
verified

Correct Answer
verified

Advances in technology:

Correct Answer
verified

Optical checkout scanners and ATMs are examples of technology's impact on services.

Correct Answer
verified

Intermittent processes are organized around processes.

Correct Answer
verified

Identify the typical elements in a process control system.

Correct Answer
verified
Sensors collect data,which are read on a...
View Answer

Which of the following phrases best describes product focus?

Correct Answer
verified

Service blueprinting is a process analysis technique that focuses on the customer and the provider's interaction with the customer.

Correct Answer
verified

The crossover point is that production quantity where:

Correct Answer
verified

A value-stream map includes both (1)inventory quantities,and (2)symbols for customers and suppliers.

Correct Answer
verified

In process-focused facilities,utilization of facilities is low.

Correct Answer
verified

Arnold Palmer Hospital uses which focus?

Correct Answer
verified

A job shop is an example of a(n) :

Correct Answer
verified

An example of the postponement strategy for improving service productivity is having the customer wait until you have sufficient time to serve the customer.

Correct Answer
verified

Which of the following provides automatic placement and withdrawal of parts and products into and from designated places in a warehouse?

Correct Answer
verified

Exam 7: Process Strategy

One use of camera-and-computer-based vision systems is to replace humans doing tedious and error-prone visual inspection activities.

Correct AnswerverifiedShow Answer

In mass service and professional service,the operations manager should focus extensively on:

Correct AnswerverifiedShow Answer

Goods made to order are typical of ________ and ________ approaches while goods made to forecast are typical of ________ and ________ approaches.

Correct AnswerverifiedShow Answer

Correct AnswerverifiedMachine A costs 100 + 1(100)= ...View AnswerShow Answer

Service blueprinting:

Correct AnswerverifiedShow Answer

Which of the following technologies could enable a cashier to scan the entire contents of a shopping cart in seconds?

Correct AnswerverifiedShow Answer

Correct AnswerverifiedShow Answer

Advances in technology:

Correct AnswerverifiedShow Answer

Optical checkout scanners and ATMs are examples of technology's impact on services.

Correct AnswerverifiedShow Answer

Intermittent processes are organized around processes.

Correct AnswerverifiedShow Answer

Identify the typical elements in a process control system.

Correct AnswerverifiedSensors collect data,which are read on a...View AnswerShow Answer

Which of the following phrases best describes product focus?

Correct AnswerverifiedShow Answer

Service blueprinting is a process analysis technique that focuses on the customer and the provider's interaction with the customer.

Correct AnswerverifiedShow Answer

The crossover point is that production quantity where:

Correct AnswerverifiedShow Answer

A value-stream map includes both (1)inventory quantities,and (2)symbols for customers and suppliers.

Correct AnswerverifiedShow Answer

In process-focused facilities,utilization of facilities is low.

Correct AnswerverifiedShow Answer

Arnold Palmer Hospital uses which focus?

Correct AnswerverifiedShow Answer

A job shop is an example of a(n) :

Correct AnswerverifiedShow Answer

An example of the postponement strategy for improving service productivity is having the customer wait until you have sufficient time to serve the customer.

Correct AnswerverifiedShow Answer

Which of the following provides automatic placement and withdrawal of parts and products into and from designated places in a warehouse?

Correct AnswerverifiedShow Answer

Correct Answer
verified

Correct Answer
verified

Goods made to order are typical of and approaches while goods made to forecast are typical of and approaches.

Correct Answer
verified

Correct Answer
verified
Machine A costs 100 + 1(100)= ...
View Answer

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified
Sensors collect data,which are read on a...
View Answer

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified